HelloCars is open for business. Read our COVID-19 update.
COVID-19 Update
HelloCars remains open and we have taken steps to ensure the safety and well-being of our team members and customers. Click here for more information.
ACCIDENT / THEFT REPORT FORM
If you or any authorised driver has been involved in an accident or theft of your HelloCars Subscription vehicle, you are required contact HelloCars via email and submit the incident report form available via the link below.
When making a claim, it is important to provide as much detail as possible. This includes:
We need to understand if you or one of your nominated drivers was responsible for the vehicle at the time of the incident.
If any other drivers are involved, it's important to provide their details, including their name, phone number, address and drivers license details.
We also need to know details about any other cars involved, including the registration number, make and model, colour - ideally with photos from the scene of the accident.
If any witnesses are able to support your version of events, it's important to provide their details and a statement of what they saw.
Making a claim is easy, simply follow the link below to get your claim started. If the incident relates to a theft, you must notify the police and obtain a report.
For general enquiries and customer service.
02 8278 9250
Weekdays 9AM - 5PM AET, sat & Sun 9am - 4PM AET
Strictly by appointment only.
Clyde, NSW
please ring doorbell on arrival
For all existing subscribers Australia-wide.
1300 302 500
24/7 roadside assistance
