Complimentary with your hellocars subscription

24/7 Roadside Assistance

When you choose to subscribe with HelloCars, you will get access to 24/7 roadside assistance across Australia.

Complimentary roadside assistance included as a standard

We know how stressful it can be when it comes to unexpected car issues which is why we make sure our 24/7 roadside assistance, included in all our subscription plans, is here to get you back on the road. No matter how big or small your problem is, we're here to make driving a worry-free experience!

Flat tyre service

Wherever possible, roadside assistance will fix your tyre on the spot so you can get back on the road.

Tow recovery service

In the event of a breakdown or an accident, we will tow your car back to HelloCars or your nearest authorised service centre.

Jump start service

Unable to start your car? We will help jump start your car. If needed we will take your car to the nearest  repairer for further investigation.

Emergency fuel

Running out of fuel happens. We will either provide an emergency supply of fuel up to $10, or transport your car to the nearest service station.

Helping you get back on the road

Your 24/7 roadside assistance provides support for a number of breakdown and accident scenarios.

Can't start your car?

Should our roadside assistance partner decide that you need a new battery, we will replace your battery on the spot.

Have a flat tyre?

If your tyre is deemed to be unrepairable, we will replace your tyre for you to get you back on the road.

Locked out of your car?

It happens to the best of us. Our 24/7 roadside assistance will send you the help you need to get you back into your car and onto the road.

*Please note that you may be responsible for some of the costs incurred in providing roadside assistance in accordance with your subscription agreement.

People also ask

Does my car subscription plan include roadside assistance? 

At HelloCars, we understand that no one should go through the stress of unexpected car issues which is why roadside assistance is included as a standard offering.

What does my roadside assistance cover?

Our roadside assistance will cover you for a range of car issues including installation of a new tyre, jumpstarting your car, advising on any engine warning lights or providing emergency fuel.

However, should you need to replace a tyre or battery, or need your car towed; you will need be charged a fee to cover the expenses.

What happens if roadside assistance deems that my car has a mechanical issue?

If you can't drive your car due to a fault or mechanical issue, complimentary towing is available to get it sorted out fast. When performing a mechanical check on your car, we require a minimum of 48 hours to diagnose any issues with your car.

Do I have to pay for any mechanical repairs?

Rest assured that all our car subscription plans include comprehensive warranty. Our team of expert mechanics will assess and repair any issues with your car to you back on the road. Please note that if any repairs are required due to improper use or maintenance, you may be responsible for repair charges in accordance with your subscription agreement.

What happens if the battery needs to replaced?

In the case that your battery needs to be replaced, our roadside assistance will perform this on the spot.

Does my roadside assistance apply if I travel interstate?

Yes, our roadside assistance is offered on all subscriptions Australia-wide.


How Much Can I Save With Car Subscription?

Owning and operating a car is expensive. The hidden costs of interest and depreciation together with the ongoing costs of registration, insurance and maintenance add up to far more than most drivers realise. Rather than exceeding your budget, you’ll be pleased  by our flexible and affordable long term car rental service that lets you drive for one affordable, all-inclusive weekly payment. 

Ready to see how our long term car rental services could benefit you? Try our car subscription calculator to see how much you could be saving. 

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*This is a comparison as of October, 2021. No ownership is possible with HelloCars. On-road costs such as registration, CTP insurance, comprehensive insurance, roadside assistance and scheduled servicing are calculated using national yearly averages for capital cities based on the Transport Affordability Index provided by the Australian Automobile Association (AAA).
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