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COVID-19: Important Information for Our Customers

HelloCars remains open. As a primarily online business, HelloCars is well equipped to offer our customers a safe and convenient service to both subscribe or buy a used vehicle with little requirement for in-person contact. 

In response to the current COVID-19 health emergency, have implemented additional health and safety measures to protect the well-being of our team members and customers.

'No contact' pick-up and drop-off
HelloCars is practicing 'no contact' pick-up and drop-off for our vehicles. For your peace of mind, our team members will remain at a safe distance at all times and at no point will a team member be in a vehicle at the same time as you. Please ensure all necessary documentation is completed online before arriving, and follow the instructions of our team regarding social distancing and best practices.

Phone support delays

Please note that we are currently experiencing a high volume of phone enquiries and we thank you for your patience. If you are unable to reach HelloCars by phone, we encourage you to use online chat via our website or reach our sales and support team via the contact form.

New limits on reserving a vehicle online
HelloCars have made some changes to ensure fair access to vehicles for all new customers from Friday, March 19. Reservations to purchase or subscribe to a vehicle may only be kept for up to 48 hours. If the vehicle has not been collected before this time, unless there is a genuine reason to extend the reservation your deposit will be refunded and the vehicle will then be made available to other customers. It has always been HelloCars policy to make vehicles available at our $99 weekly price point, however due to current volumes this will now be subject to availability.

What else is HelloCars doing to protect team members and customers?
Our team members are taking the proper safety precautions to ensure strict health and hygiene procedures, including regular hand washing, sanitisation and wearing gloves when in vehicles. The main touch points in our vehicles are disinfected before and after coming in contact with any customers for added peace of mind.

Frequently Asked Questions

Q: Is car hire available during lockdown
?A: Yes! Car hire premises are considered an essential service and will remain open at this time.

Q: Is HelloCars available for vehicle pick up and drop off?
A: Yes! Our premises will remain open for vehicle collection and drop off, strictly by appointment only.

Q: Am I allowed to visit HelloCars to pick up or drop off a car?
A: In most cases, yes! However this will depend on the applicable health advice for your specific circumstances and is subject to change. HelloCars recommends checking the latest health advice before making an appointment.

Q: Will HelloCars be offering vehicle collection or delivery at this time?
A: Yes! Subject to availability, HelloCars will be continue to offer vehicle collection and delivery. Unfortunately, this currently excludes high-risk LGAs until further notice.

Please note, this information is based on the health advice available at the time of writing and is subject to change. HelloCars recommends checking the latest health advice to understand what restrictions may apply to you and your circumstances.

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